Terms And Conditions

1. Introduction

Unlockresellers.com is managed by EVOCELL S.R.L. (referred to as "our company" or “the company”), a registered entity with the unique registration number (CUI) 38764900 in Romania, Miroslava/Iasi, Str.Valea Miroslavei NR. 1. The company’s European Unique Identifier (EUID) is ROONRC.J22/184/2018. These terms and conditions govern the use of the Onlineunlocks.com website. By accessing and using Unlockresellers.com, you signify your acceptance and agreement to comply with these terms and conditions. This agreement is legally binding between you and our company concerning the use of the services provided on this website. The terms and conditions may be amended at the sole discretion of our company, and any changes become effective immediately upon posting. Your continued use of the website after such changes indicates acceptance and agreement with the modified terms.

By submitting your order to us, you indicate your acceptance of these terms and conditions. These terms may be amended without prior notice at the sole discretion of Unlockresellers.com.

2. Description of Service

The service commences upon the receipt of payment from a customer for any of our services.

3. Cancellation

Cancellation of any service is permissible if it has not been processed. Credits and activations, once received, cannot be canceled in most cases. Unlock codes processed by IMEI cannot be canceled until we receive confirmation from the server that the service cannot be completed.

4. Customer Responsibility

It is the customer's responsibility to:

  • Security of Your Account: Safeguard your account against unauthorized access or hacking. We recommend using two-factor authentication (OTP) and all available security measures. Contact us immediately if you suspect any unauthorized access.

  • Software Compatibility: Verify the compatibility of any software or program, for which you acquire a license or credits from us, with your operating system and devices.

  • Handset Compatibility: Check the compatibility of your handset with the intended network post-unlock. Ensure your device is free from any other hardware issues affecting performance. If unlocking for use on a network, confirm the handset is not reported lost or stolen.

  • Legal Compliance: Ensure that operations conducted with our software or services comply with your country's regulations. Additionally, verify that the device for which you seek our services has not been involved in any illegal activities.

5. Service Delivery Times

Upon payment, if credits are not added to your account, please contact us via WhatsApp or Telegram for prompt resolution. Each service has a specified duration, and results are expected within the indicated time frame, usually in working days. If a service is delayed, understand that we cannot cancel the order until we receive confirmation from our supplier.

6. Money Back Guarantee

Most products on our website are covered by our Money Back Guarantee. This warranty is valid for one month from the time the customer receives the unlock, unless otherwise specified. The guarantee is subject to certain terms:

-Guarantee does not apply if the customer provides incorrect information about their mobile device.

-Guarantee does not apply if the customer purchases an alternative solution before properly receiving the ordered service from us.

-Guarantee does not apply if the reason the device is not connecting to the network is different from the network lock.

-Guarantee does not apply if the phone is hard-locked and not asking for an unlock code unless the product details state otherwise.

-Guarantee does not apply if it is proven that the handset is not compatible with the intended SIM and/or network.

-Guarantee does not apply if the handset appears blocked or blacklisted after unlocking (e.g., reported lost or stolen).

-Some services require using an original SIM card to perform the unlock. Guarantee does not apply if the customer is unable to source such a SIM card.

-Guarantee applies only when customers provide video proof demonstrating that codes have failed, including a detailed account of the procedure followed and any error messages received.

 6. Service Instructions

All services come with explicit and comprehensive instructions on how to perform the handset unlocking process. Our instructions are clear and concise, and it is imperative to follow them carefully. If you have any uncertainties about using our services, please feel free to contact us.

7. Backup of Important Data

Customers are strongly advised to ensure that their 'Contacts,' 'Messages,' and any other crucial data are adequately backed up to a secure location before attempting any unlocking procedure. While most procedures should preserve all data, we cannot accept responsibility for data loss should it occur for any reason.

8. Termination of Orders

We reserve the right to terminate the order of any customer who engages in verbal abuse or aggression towards any member of our staff, either verbally or in writing. Communication will cease with such customers, and in cases of chargebacks or fraudulent activity, the account may be suspended, and services orders blocked or terminated. In such instances, customers forfeit their right to a refund.

9. Privacy Statement

Please read our Privacy Policy at Privacy Policy.

10. Disclaimer

All third-party brands and logos are the registered trademarks of their respective owners. This website is not affiliated or associated with any carriers or handset manufacturers. Using unofficial products with your mobile phone may void the manufacturer's warranty. We are not liable for any damage or loss of data that may occur during attempts to unlock your handset using any of our procedures.

These conditions supplement your statutory rights, which remain unaffected.

11. Legal

In the event of a dispute arising from these Terms, the parties agree to attempt resolution through negotiation. These Terms and Conditions shall be interpreted and performed in accordance with Romanian laws. The present Terms and Conditions are written in English. They supersede any and all prior or contemporaneous agreements, representations, service descriptions, warranties, and understandings.

It is your full responsibility to verify if the services you receive from our website are legal in your jurisdiction. By using our services, you agree not to use the Unlockresellers.com website for any purpose that is unlawful or prohibited by these Terms and Conditions.

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