Privacy Policy

 Privacy Policy
Last updated January 7, 2024
  • 1. What This Policy Covers

    EVOCELL S.R.L. ("we," "our," or "us") operates the website https://unlockresellers.com (the "Service" or "Website"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

    By using our Website or services, you agree to the practices described in this policy. We reserve the right to update this Privacy Policy at any time. Revisions will be posted on this page with an updated "Last Updated" date. Continued use of our website after such changes indicates your acceptance.


    2. What Information We Collect

    We may collect the following types of information:

    • Name, email address, phone number

    • Billing address, company name and tax ID (if applicable)

    • Social media profiles (if provided)

    • Device and service details (e.g., brand, model, IMEI, original network)

    • Transaction and payment data (shared by our payment processors)

    • Technical data (IP address, browser type, device type, operating system)

    • Cookies and analytics data related to website usage

    • Messages, comments, and files submitted by you

    • Support interactions via email, chat, WhatsApp, or Telegram

    • Aggregated or anonymized data that does not identify individuals

    We do not knowingly collect information from children under 13. If such data is identified, we will delete it promptly unless legal obligations require retention.

    3. How We Collect Information

    We collect data through:

    • Order forms and account registration

    • Direct communication (email, chat, WhatsApp, Telegram)

    • Browsing activity and cookies

    • Third-party services like Google Analytics (for site usage insights)


    4. Use of Cookies

    We use cookies to:

    • Distinguish users and improve performance

    • Analyze usage trends

    • Provide a more personalized experience

    Types of cookies we use:

    • Strictly necessary – essential for site functionality

    • Performance & functionality – improve user experience

    • Analytics – help us understand how users interact with the site

    You can disable cookies via your browser settings, though this may impact your experience.


    5. How We Use Your Information

    We use your personal information to:

    • Provide and manage services you've requested

    • Authenticate your identity and process transactions

    • Communicate about orders, updates, or policy changes

    • Offer customer support and resolve issues

    • Send optional marketing communications (only with your consent)

    • Improve the performance, design, and security of our website

    We will never sell or rent your personal data to third parties.


    6. Data Retention and Security

    We retain personal data only for as long as necessary for the intended purposes or as required by law. Data is periodically reviewed and securely deleted when no longer needed.

    We take appropriate technical and organizational measures to protect your data. However, no internet-based service is 100% secure, so we encourage strong passwords and immediate reporting of any suspicious activity.


    7. International Transfers

    Your personal information may be processed or stored outside of the European Economic Area (EEA), depending on where our servers or service providers are located. In such cases, we ensure adequate safeguards are in place in line with applicable data protection laws.


    8. When and How We Share Information

    We only share personal information as necessary, and only under the following circumstances:

    • With trusted service providers (e.g., payment processors, hosting providers)

    • To comply with legal obligations or protect our rights

    • In the event of a merger, acquisition, or sale of assets

    • With your consent or at your direction

    We do not share your personal data for third-party advertising without your explicit consent.

    We are not responsible for data you voluntarily post in public areas (e.g., blog comments or testimonials).


    9. Your Rights (GDPR Compliance)

    If you are located in the EU or a GDPR-covered region, you have the right to:

    • Access personal data we hold about you

    • Request correction, deletion, or restriction of processing

    • Object to certain uses of your data

    • Withdraw consent at any time

    • Receive your data in a portable format

    • File a complaint with a data protection authority

    We process your personal data only where we have a lawful basis, such as contract fulfillment, legal compliance, or your explicit consent.

    To exercise your rights, contact us using the information below.


    10. Contact Us

    For questions or concerns about this Privacy Policy or your personal data, please contact:

    EVOCELL S.R.L.
    Str. Valea Miroslavei Nr. 1
    Miroslava, Iasi, Romania
    Email: contact@unlockresellers.com

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