Frequently Asked Questions

UnlockResellers is a GSM software platform providing tools, credits, licenses, and services for phone repair shops, technicians, and GSM businesses worldwide.

Yes. UnlockResellers operates as a registered business and can provide official business invoices for orders when needed.

Our platform is mainly built for GSM technicians, mobile phone repair shops, unlock service providers, and businesses that regularly use professional phone servicing tools.

After logging in, click the dropdown menu on the right side under your username and select Add Funds. Then choose how many credits you want to add and select your preferred payment method.

It is usually better to keep some extra credits in your account, especially if you may need urgent services later and want to use a payment method that is not automatic or when our team is not online.

Yes. If you no longer want to use your remaining credits, you can contact us and request a refund for unused credits. Refunds are usually sent using the same payment method used for the original payment, where possible.

If a payment method is marked as automatic, your credits should normally be added to your account immediately after successful payment.

If this is your first payment, we may need to manually verify your account and enable automatic payments. Sometimes, a payment gateway error may also require manual checking. The fastest option is to contact us on WhatsApp at +40 747457488.

We support multiple payment methods, including PayPal, card payments, USDT and other cryptocurrencies, SEPA bank transfer in EUR, USD wire transfer, Wise, and Payoneer.

Yes. We can provide official business invoices for customers who need accounting documents for their company or repair shop.

Yes. Bank transfer options are available, including SEPA in EUR and USD wire transfer. Wise and Payoneer may also be available depending on your location and order type.

After logging in, go to Place an Order and choose the correct order type. Select the service you need, read the instructions carefully, enter the required details, and submit the order.

IMEI Service is used for services based on IMEI, such as checks or certain unlock services where the device IMEI is required.

Server Service is used for activations, credits, licenses, and software-related services such as Chimera Tool credits, Octoplus credits, UnlockTool services, and similar products.

File Service is mainly related to older file-based services, such as Nokia SL3. This category is less commonly used today compared with IMEI and Server Services.

The easiest way is to use the search bar and type a specific keyword. For iPhone unlock services, search by network or carrier name. For software credits, search by tool name such as Chimera, Octoplus, UnlockTool, or Z3X. If you do not find the service, try a similar word or contact us.

You can check your Statement section to see all credit operations, including credits added, credits used, refunds, returned credits, and order-related transactions.

If a service cannot be completed, credits are usually returned automatically to your account. You can then use them for another service or request a refund if you no longer wish to use the remaining balance.

Yes. Returned credits remain in your account and can be used for other available services on the platform.

Cancellation depends on the service status. If the order has not yet started or has not been processed by the supplier, cancellation may be possible. If the service is already processing or completed, cancellation may not be available.

We work with popular GSM tools such as Chimera Tool, UnlockTool, Octoplus, Z3X, Pandora, Cheetah Tool, Sim-Unlocker Pro, and other tools used by repair shops worldwide.

Yes. UnlockResellers provides Chimera Tool credits and licenses. We recommend buying Chimera credits only from officially listed resellers to avoid unreliable sources or account-related risks.

Yes. If you are unsure which tool or service is best for your device or repair workflow, contact us before ordering. We can guide you based on practical GSM experience.

The fastest way is usually WhatsApp at +40 747457488. You can also contact us through the contact form or on Telegram: onlineunlocks.

Yes. We provide direct support mainly through Email, WhatsApp, and Telegram. We are also active in GSM communities such as GSMHosting and YouTube, where we share tutorials and updates.

Please send your username, order ID, device model, carrier or network if relevant, tool logs, screenshots, and a clear description of the problem. This helps us check the issue faster.

Yes. We publish Samsung software guides for GSM technician workflows, including Odin flashing, firmware issues, relock problems after updates, and tool-based troubleshooting.

In many cases, yes. Some Samsung devices may require a new unlock service or a specific firmware-related solution after an update. Contact us with the exact model, carrier, and current phone status.

Yes. We publish GSM guides, Samsung repair tutorials, tool comparisons, and troubleshooting content on our blog and YouTube channel.