Last updated May 25, 2018
1.What this policy covers
2.What information do we collect
- Name, First Name, Last Name
- Email Address
- Company name and Company Tax ID if available
- Billing Address
- Telephone number
- Social Media Profiles
- Transaction information like the transaction number and other payment-related information shared with us by our payment processors
- Details about your mobile device for which you need services from us, including but not limited to the device model, brand, original network, IMEI
- Comments; and any other information you provide us
- information about your computer or device, including browser type and settings, IP address and traffic data relating to your Internet connection
- product performance data and information about how you use our products and services, and
- aggregated data or other information that does not specifically identify you, such as actions taken on our websites.
3.How do we collect information from you?
We collect information from you when you send it to us directly by filling out forms on our website, when you order our products and services, corresponding with us by e-mail, writing to us by post, or speaking to us by chat or telephone. We also collect information from you when you browse the Website like your IP, location, Browser type and version. Some of the methods we use to collect data are automated and will take effect automatically as you navigate the Website. In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.
Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. Our website uses the following types of cookies:
Strictly necessary: These cookies enable our Website to function correctly and deliver the services and products you have requested.
Your cookie choices
4.What information do we collect if you're under the age of 13?
We do not knowingly collect Personal Information about children under the age of 13. If we become aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where we are required by applicable law to keep it. Where we know a child is above the age of 13, but considered a minor under applicable law, we will obtain parental/guardian consent prior to using that child's Personal Information.
5.How do we use and store the information it
As a general matter, we may use the Personal Information you disclose to us to improve and provide you the services and information from our website, and for the specific purpose that you gave us your Personal Information. More specific details on how we use your information follows below.
-We may use Personal Information to create and authenticate your account, to process transactions you request such as service orders, in order to perform any contract you have entered into with us, to provide you with customer and technical support and to communicate with you about your account and our products and services.
-The Personal Information you provide to us allows us to provide you with the newsletters and mailing lists that you have signed up . If you do not want to be on our mailing list, you can opt out at any time by changing your settings in your 'Newsletter Subscriptions' page within the client area.
-We may also use Personal Information to offer, market or advertise to you our products and services. While such products and services may reference, incorporate or include third-party products and services, we will not use your Personal Information to independently offer, market or advertise third-party products and services unless we will first obtain your consent to do so.
-From time to time, we may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to our terms, conditions, and policies. Because this information is important for your interaction with us, you may not opt out of receiving these communications.
In accordance with established policies and procedures, we will periodically destroy or erase any Personal Information that is no longer needed.
We will never sell your personal information to third parties.
6. Where is your Personal Information stored?
7.When and how do we disclose your Personal Information?
-We cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user blog comments or testimonials section. You should use your own judgment in disclosing this information on the Website.
-We may share your Personal Information with third parties as permitted or required by applicable law, by a court order or by another judicial or governmental request. We may also disclose your Personal Information if we determine that such disclosure is necessary to protect our rights and remedies or is necessary for national security, law enforcement, or other issues of public importance. Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, applicable EULAs or other agreements, or as otherwise required by applicable law. Where this is the case we will endeavor to give you notice of such disclosures, to the extent that we are lawfully permitted to do so.
-We may disclose your Personal Information to affiliated third parties that assist us in providing maintaining, evaluating, improving and providing the Website and our Services. We may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising our products and services to you. In such an event, we will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.
8.How do we protect Personal Information?
-We take reasonable steps to protect any Personal Information collected about you. We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. For example, we take measures, including data encryption, to protect the transmission of sensitive end-user information. Nevertheless, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information. We take reasonable measures to prevent such breaches of security, still, we are unable to guarantee that our security is 100% breach-proof. You assume the risk of such breaches to the extent that they occur despite our reasonable security measures.
9.Information and access to your Personal Information
Based on what you have told us, we will try to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. We will comply with erasure requests as long as is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing email@example.com.
As a Data Subject, you have a number of rights in relation to your Personal Information. These include your rights:
- The Right of Access: The right to request access to and obtain free of charge any personal information we have stored on you and to use for your own purposes.
- The Right to Rectification: The right to update any personal information which is inaccurate.
- The Right to Erasure: The right to ask us to delete all personal information on you from our records.
- The Right to Object: The right to object to our processing of your Personal Information.
- The Right to Data Portability: The right to request that your personal information is sent to another company, organization or yourself.
Third party websites
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
10.Information and access to your Personal Information